FAQ A
buyers guide to shopping with www.itzoo.co.uk
Where do you get your stock from?
All of our units
are off-lease corporate stock. We are part of a global I.T. Leasing company
with over 25 years of IT leasing and remarketing experience.
How do you refurbish the computers and laptops?
The units were
removed from the corporate companies, they came in working condition so this
means there is very little “hardware” refurbishing needed. If however if there
are faulty components such as RAM or Hard Drives then we will replace the
faulty components. The units are then professionally cleaned and made as
visually pleasing as possible, before being reloaded with new genuine software.
Do you only sell refurbished computers and laptops?
Yes, we are a
refurbisher and are committed to sustainable computing. We offer computers that
are at the end of their lease period (usually 3 years). By selling these
refurbished items and being fully compliant with WEEE regulations we feel we
offer a green pathway to computer ownership with a very low cost of ownership.
We also sell a small selection of new parts and accessories.
Can I upgrade the components in my computer or laptop?
We offer certain
upgrades to our computers and laptops that you can purchase from our store and
we will fit those upgrades for free and test them prior to shipping.
Why should I buy a refurbished computer or laptop?
When buying
refurbished computers from www.itzoo.co.uk
you are buying business range computers which have a very high build quality
and are designed to be a “work horse” machine with great stability at a
fraction of the cost of an equivalent brand new machine.
Are the pictures shown of the actual product I will receive?
Due to the
extremely large volume of equipment we sell it is not always possible
to take individual photographs of every item we supply. Where possible we
use photographs of individual items but occasionally we will use
library photographs. However the item you receive will always match the
description and specification supplied in each advert.
Why should I buy from www.itzoo.co.uk?
Www.itzoo.co.uk is
one of a select few Microsoft Authorised Refurbishers in the UK. Buying a Www.itzoo.co.uk
computer gives you the knowledge that your software is genuine and legal and
will support any and all Microsoft updates throughout the life of the computer.
What comes in a www.itzoo.co.uk box?
All desktop
computers come with a UK mains lead. If the product you bought comes with a
keyboard and mouse, they will also be in the box. If you buy a full system then
you will also receive the relevant display cable and extra power lead. Laptops
have their power supply with them that also come with a UK power lead.
What software comes with a www.itzoo.co.uk
computer or laptop?
As a minimum, all
of our computers come with Windows 7 Pro or Windows 7 Home Premium
pre-installed. The operating system is configured with a “Restore Option” so
it’s not necessary to have a restore disk.
How do I activate my operating system?
On the base of the
computer you will find a genuine Microsoft COA sticker with the Windows
activation code / product key. We also include a step by step guide to
activating the OS in the box.
Do you guarantee the laptop batteries?
All the batteries
are tested before being shipped to you and will hold a charge. Due to the fact
a battery is a consumable we offer no warranties on them at all.
Does the computer or laptop come with a warranty?
Most items will
carry a 1 year Return to Base warranty and this warranty period will be shown
in the description.
Which method of payment do you accept?
We take all major
credit cards and Paypal.
How long will it take for my order to arrive after I’ve ordered it?
Normally if the
order is placed before 12pm on a work day and no upgrades have been ordered, it
will be with you the next working day. We usually use DPD. However for larger
orders we can ship with pallets or for small items we use Royal Mail.
What do I do if I have a problem with the computer or laptop?
All our products
are supplied with a warranty. In the unlikely event that you encounter a
problem simply contact our support team. support@itzoo.co.uk
If you require further information please email info@itzoo.co.uk
No comments:
Post a Comment